Where and how are the treats made?
All treats are handmade by me to order in my home in Coquitlam, BC. They are dehydrated for many hours, preserving all their beneficial nutrients.
What is the shelf life?
I do not use any preservatives so treats will need to be stored in a cool place and in an air-tight container. Avoid direct sunlight and use within 1 week. For longer storage, refrigerate for 1 month or freeze for up to 6 months.
Where are your products sourced?
All of our products are sourced locally. All free-range, and raised without steroids, hormones or antibiotics.
My pup has allergies, can you customize the sample pack?
Yes! Let me know in the notes at checkout or send an email or message on Instagram. I can customize it for your pup.
Do you ship and deliver?
I do offer free local delivery (contactless) in Metro Vancouver with a minimum purchase of $60. Contactless pickup is also available in Coquitlam with no purchase minimum. Free Canada-wide shipping on all orders over $100. At this time, our products are only available in Canada.
When will my order to be ready?
Processing time is currently between 1-2 weeks
What type of payments do you accept?
We take all major credit cards, PayPal, Pay and Interac e-Transfer (preferred method).
What is your refund policy?
Our refund policy is 7 days after receiving your order. The product must be unopened and in the original packaging and condition. You will be responsible for the return shipping cost. Original shipping cost will not be refunded. No exchanges at this time.
That being said I want your pups to be happy, send me an email and I will do what I can to make it right. If you have never tried our treats before, I suggest getting the Sample Pack first to see what they love.